Could TalkTalk software be the problem?

September 23, 2006 by Oliver
Filed under: Computers, Entertainment, Technology 

A few recent entries to the list of problems with TalkTalk seem like they could be software related. People not being able to use MSN Messenger or having problems getting their TalkTalk email for instance. The first one could be caused by a badly configured firewall which the TalkTalk software installs and the second by an apparent typo in the default mail settings.

The reason I bring this up is because installing the the TalkTalk software is one thing I never did. Since I was going to use a router with a modem built in I didn’t bother waiting for my welcome pack and just tried from the day they said the broadband would be active and everything worked fine. The irony is one of the first things any broadband technical support would ask you if you had a problem would be whether you are using a modem or a router since a modem should be simpler.

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Comments

9 Comments on Could TalkTalk software be the problem?

  1. Jon on Sat, 23rd Sep 2006 4:32 pm

    2. I second this… I did install the software, but removed it after having problems with linedrops and email (my x@x.uk.net was changed to x@talktalk.net which I’m not using!).

    Without the software, everything else appears to be working fine but of course, by not using it, I am excluded from TTs Wonderful Technical Support (assuming they have one)! :-)

  2. Webmaster on Thu, 2nd Nov 2006 2:08 pm

    3. Here is a discussion that has a few answers http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=260694&forumid=1

  3. Jack on Wed, 8th Nov 2006 10:04 am

    4. Like you, I never installed the talktalk software,just reconfigured my router settings to those of talktalk. But nevertheless I cannot use MSN Messenger, it just won’t sign in. I haven’t been able to fx it either.

  4. Webmaster on Mon, 13th Nov 2006 3:30 am

    5. @ Jack

    The router settings need not be altered, only the Username/Password need be set. Try pressing the ‘Reset button’ on the SmartAX then follow this >>>>

    http://weblinksonline.co.uk/webtools/?page=Talktalkr#reset

  5. G. Morse on Fri, 15th Dec 2006 12:34 am

    6. TalkTalk “Connect and Go” software is crap. It requires you to reboot after every line drop. Just download the basic Sagem or Thomson drivers (big Mb) for trouble free connection. Have achieved 7.7 Mbs speed with no problem except that the remote computer refuses to connect due to excess loading.

  6. Mike Franklin on Tue, 2nd Jan 2007 5:08 pm

    7. I think I’m having a conflict between F-Secure and Live Messenger. I want to uninstall F-Secure but can’t by any of the normal means. Talktalk helpline can’t help.
    Anyone any suggestions?

  7. chester moves on Tue, 17th Apr 2007 12:27 pm

    8. the router did the same too. pressing reset helps.

  8. rik on Fri, 20th Apr 2007 2:36 pm

    9. A number of Microsoft sites are either inaccessible, or perform very very poorly, through a TalkTalk connection.

    This page explains some of the possible reasons: http://www.kitz.co.uk/adsl/MTU.htm

  9. Viv on Mon, 5th Nov 2007 1:38 pm

    10. I have just gone over to Talktalk mail from AOL. Thought it would be a move for the better. Amongst other things, it won’t let me store any addresses – I have tried everything…. Can anyone help. Also is there any way i can access it without signing in everytime? It’s driving my husband mad!!!