TalkTalk service could change

August 4, 2006 by Oliver
Filed under: Computers, Entertainment, Technology 

To all those people with TalkTalk problems, the quality of your service may change.

I found this page on Sam Knows that is apparently a list of telephone exchanges with scheduling dates for TalkTalk unbundling. According to the information there, no exchanges have actually been switched completely to TalkTalk yet. When they do switch there should be a difference in quality. For most people it apparently couldn’t get worse so this should be seen as a good thing.

The date for the changeover is 31/08/06. I’m a little suspicious about the authenticity of those dates since a reasonable amount of physical activity is required to switch over and doing them all at once seems silly.

LLU, broadband, ADSL, TalkTalk, Internet, CPW, Carphone Warehouse

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Comments

13 Comments on TalkTalk service could change

  1. Oliver on Fri, 4th Aug 2006 9:30 am

    2. Apparently those dates given are BTs quotes for when the changeover will be complete. So some of those could (should?) actually be finished and live.

  2. RyanC on Fri, 4th Aug 2006 11:53 am

    3. Plus there is the fact that the dates they gie out have been very optimistic ones anyway… Well does that mean that, as per, BT are the ones causing the issues for TT? If so then its a bit strange that going back to BT fixes the issue…Hmmm

    PS Why is there the php theme around this post?

  3. Oliver on Fri, 4th Aug 2006 1:25 pm

    4. Well TalkTalk calim BT are slowing the changeover intentionally as well as providing a reduced service to the lines marked for changeover that haven’t moved yet.

    It’s also possible that after changeover service could get worse (for the few us who have a decent service right now).

    I’m not sure about the theme. It might be some old code based on the category (the current code supposed to be based just on keywords in the body of a post).

  4. Jon on Fri, 4th Aug 2006 2:31 pm

    5. I guess only time will tell!

  5. RyanC on Fri, 4th Aug 2006 3:54 pm

    6. Well BT have got a reputation for being a bit unorganized and slow when it comes to broadband, so who knows? Even with my ISP which is supposedly really good, when there has been problems in the past, ,the support request has ultimately been escalated to BT to fix… :(

  6. Oliver on Mon, 7th Aug 2006 8:59 pm

    7. I’ve found it. It’s my punishment for using a naive search tecnique. The link to Sam Knows has “php” in the address…

  7. John on Mon, 21st Aug 2006 4:50 pm

    8. Is it possible to refuse migration when TT unbundle my exchange (supposedly at the end of August)? Would this leave more options for change when my phone contract with TT expires?

  8. Jon on Sat, 26th Aug 2006 6:55 pm

    9. John, I believe I read somewhere in TTs blurb that they have the right to charge when their line is used by other providers. I would guess that means they would charge for example, if they own the line but you use another ISP.

    If like me, TT hold the line and the broadband, so by migrating to another ISP, I still have a line thats owned by TT. I am hopeful that by the time contract expires, I can move ISP AND line to new provider.

    I doubt any can refuse migration – see Ofcom’s page for information on migration :)

  9. TalkTalk unbundling - Oliver Brown on Sat, 16th Sep 2006 11:39 am

    10. [...] ial. Secondly I have an update (sort of) regarding unbundling. I recently posted that the unbundling dates were 31st August. Well another post on Sam Knows said the [...]

  10. BigDave on Sat, 7th Oct 2006 5:49 pm

    11. My mother-in-law’s exchange (0207701 and 0207252), and my sister-in-law’s exchange (0208693) are definitely unbundled now. SIL is getting speeds of about 4.5Mbit/s, MIL about 5.4Mbit/s.

    I’ve just changed from Cable to BT, and have to “serve” three months. Having seen the problems here, and what happened to MIL and SIL, I will wait until my local exchange (0208599) is unbundled BEFORE I move over. I still have NTL Cable Broadband on its own, and this stays in place until everything else is totally sorted!

  11. Thomas Whittaker on Sun, 14th Jan 2007 6:29 pm

    12. I bought the Talktalk3 International for the broadband. I was told that my Modem would be adequate. After attempting to install the package I was informed that I needed to buy another Modem. I then bought the Talktalk Sartup Wireless networking Kit which I was told would connect. I then had to buy the microfilter and it still doesn’t work. I have spent two days wasting time and money trying to get the problem resolved but to no avail. Could a reader supply Charles Dunstone’s email address as the link no longer works. Any advice how to make some headway with these people?

  12. My first experience with TalkTalk customer support - Oliver Brown on Mon, 29th Jan 2007 9:14 pm

    13. [...] uckily I’ve had no problems with TalkTalk (although that might change when I’m unbundled. And for the most part that’s still true, althoug [...]

  13. Mike on Sun, 26th Aug 2007 2:57 am

    14. Hi,

    Same here, three day delay for email, disconnection every day and nil response from customer services. I suspect their replies are being lost along with the rest!
    Anyway ggo here http://www.ofcom.org.uk/complain/ and try to get OFCOM involved.
    Another crappy new labour quango I know but it might help.

    Cheers