No TalkTalk unbundling
I just got an email announcing that due to some sort of technical difficulties, my unbundling has been put back. No word on a new date either.
BBC interested in TalkTalk
I got an unexpected email today from Catherine Wynne of the BBC. Apparently they are doing a piece about TalkTalk on the 6 o’clock news tonight and during the research came across my TalkTalk problems post (the one with 500+ comments – mostly about problems people are having).
They would like a number of comments from TalkTalk users regarding the service. If you’re interested (and read this quite a bit before 6pm 27th February), call:
Catherine Wynne
Number snipped since it’s no longer relevant
Soon to be unbundled to TalkTalk
Yesterday I received a letter from TalkTalk announcing their equipment had been installed in my local exchange and that I would be connected at the end of March. Which according to some people may be the same time that I lose my internet access and phone line. They say it should only go down for twenty minutes and make big deal out of the fact that BT engineers will be doing the actual changeover.
Luckily I have internet access at work so I’ll let you know either way :)
How to get TalkTalk broadband working
Phil Jones has written a guide to getting TalkTalk broadband working. Importantly the guide tells you how to do it without using the setup CD – quite a few of the problems people have had might not have happened had they not used the CD.
It’s in depth, complete and for the most part anyone should be able to follow it. I’m not sure the average user would be up to fitting a network card (something only a few people would have to do) but as he says, you may know someone who could help.
Carphone Warehouse
Ooh, drama.
I recently received an email from a Carphone Warehouse representative asking me to remove the personal information about one of their employees I had published. Specifically, two of Charles Dunstone’s email addresses.
If one or both of the email addresses are actually personal addresses of Mr Dunstone and this is an attempt to protect them, then it’s rather futile. Firstly because I first heard of them from a commenter so someone else obviously knew it a while ago andh as probably told others. Secondly, the fact that they were published for even a moment on the web means they’ve been scraped and stolen by hundreds of bots. So if they are being bombarded by emails offering cheap OEM software, fake Rolex watches, dodgy claims about various stocks or warnings about losing access to a PayPal account, I apologise. As for the many emails from customers trying to sort out problems with their service? Well if people were getting the replies they wanted from the public emails then none of this would have happened.
I should also point out that the email contained a standard disclaimer saying the correspondence was private. I figured that since it specifically regarded a public action (i.e. blatantly changing content on the site) then people would notice anyway and an explanation was in order.
As a final personal disclaimer I would like to say that unlike many others I still haven’t had any problems with TalkTalk as a customer.