Comments on: Suspiciously devoid of TalkTalk problems http://www.oliverbrown.me.uk/2006/06/19/suspiciously-devoid-of-talktalk-problems/ Sat, 27 Aug 2011 06:33:31 +0000 hourly 1 http://wordpress.org/?v=3.0.2 By: Kudos for TalkTalk Complaints http://www.oliverbrown.me.uk/2006/06/19/suspiciously-devoid-of-talktalk-problems/comment-page-2/#comment-1233 Kudos for TalkTalk Complaints Sat, 26 Jan 2008 11:12:40 +0000 http://www.oliverbrown.me.uk/2006/06/19/suspiciously-devoid-of-talktalk-problems/#comment-1233 <![CDATA[I thought I would contribute to this forum after reading through some of the previous comments and complaints. It's a fact of life but also a shame that when people do give good service, it is rarely commented on. However, in this case you have to take the rough with the smooth! TalkTalk Business called me up one day to try and get me to switch over my phone line and calls. They timed the sales call perfectly as I was looking to change companies and I was already with TalkTalk at home. I proceeded to agree to change my line, calls and also talk out broadband. A month later I was looking to move my business to another address. I called TalkTalk to find out if I could transfer my account to another address but staying with them as my provider. They told me I would have to connect up with BT first and then move, however they told me I was tied to a 5-year contract! This was news to me. I originally asked on the sales call what contract I was taking and I was informed of a 30 day rolling contract! I wasn't angry at the person I was talking to, afterall, it wasn't their fault! I asked to have it investigated and the call transcript sent to me. Shortly after, I received a letter through the post assuring me that the complaint will be investigated. And shortly after that I received a letter from TalkTalk Business High Level Complaints Department advising me they could not locate the call and they would uphold my complaint. Now, I know this does not prove either way what the true story is, however, I am pleased that TalkTalk have given me the benefit of the doubt and played the 'strong-arm-big-business' card. The point of this post is to show that it sometimes companies can do things right! It has restored a little more faith in customer services. Although, I do like talktalk anyway!]]> < ![CDATA[I thought I would contribute to this forum after reading through some of the previous comments and complaints.

It's a fact of life but also a shame that when people do give good service, it is rarely commented on. However, in this case you have to take the rough with the smooth!

TalkTalk Business called me up one day to try and get me to switch over my phone line and calls. They timed the sales call perfectly as I was looking to change companies and I was already with TalkTalk at home. I proceeded to agree to change my line, calls and also talk out broadband.

A month later I was looking to move my business to another address. I called TalkTalk to find out if I could transfer my account to another address but staying with them as my provider. They told me I would have to connect up with BT first and then move, however they told me I was tied to a 5-year contract! This was news to me. I originally asked on the sales call what contract I was taking and I was informed of a 30 day rolling contract!

I wasn't angry at the person I was talking to, afterall, it wasn't their fault! I asked to have it investigated and the call transcript sent to me.

Shortly after, I received a letter through the post assuring me that the complaint will be investigated.

And shortly after that I received a letter from TalkTalk Business High Level Complaints Department advising me they could not locate the call and they would uphold my complaint.

Now, I know this does not prove either way what the true story is, however, I am pleased that TalkTalk have given me the benefit of the doubt and played the 'strong-arm-big-business' card.

The point of this post is to show that it sometimes companies can do things right! It has restored a little more faith in customer services. Although, I do like talktalk anyway!]]>

]]> By: catgate SID http://www.oliverbrown.me.uk/2006/06/19/suspiciously-devoid-of-talktalk-problems/comment-page-2/#comment-1232 catgate SID Thu, 15 Nov 2007 22:03:54 +0000 http://www.oliverbrown.me.uk/2006/06/19/suspiciously-devoid-of-talktalk-problems/#comment-1232 <![CDATA[So I switched to Tiscal. The "seamless switch", facilitated using MAC, ensured that we were off line first for Internet use and then for Email use. The debacle only lasted for about a week, so that is worth noting. Not surprisingly "up to 2Mb" is jut what it says. "Upto 1Mb" would also describe it. "Sometimes over 50Kb" might be a more accurate description. So this is the fire then,or is it still the frying pan??? There is a big absence of the white heat of cutting edge technology.]]> < ![CDATA[So I switched to Tiscal. The "seamless switch", facilitated using MAC, ensured that we were off line first for Internet use and then for Email use. The debacle only lasted for about a week, so that is worth noting. Not surprisingly "up to 2Mb" is jut what it says. "Upto 1Mb" would also describe it. "Sometimes over 50Kb" might be a more accurate description.
So this is the fire then,or is it still the frying pan???
There is a big absence of the white heat of cutting edge technology.]]>

]]> By: movedbacktoBT http://www.oliverbrown.me.uk/2006/06/19/suspiciously-devoid-of-talktalk-problems/comment-page-2/#comment-1231 movedbacktoBT Mon, 12 Nov 2007 17:12:17 +0000 http://www.oliverbrown.me.uk/2006/06/19/suspiciously-devoid-of-talktalk-problems/#comment-1231 <![CDATA[Be careful. Sales line promise the earth, deliver nothing. Broadband is OK, sometimes you get an invalid IP address and can't do anything until you disconnect and re-conect, but their phone systems under LLU are no good. Random caller id functionality, random ringing, callers cannot be heard. Use with caution.]]> < ![CDATA[Be careful. Sales line promise the earth, deliver nothing. Broadband is OK, sometimes you get an invalid IP address and can't do anything until you disconnect and re-conect, but their phone systems under LLU are no good. Random caller id functionality, random ringing, callers cannot be heard.

Use with caution.]]>

]]> By: catgate SID http://www.oliverbrown.me.uk/2006/06/19/suspiciously-devoid-of-talktalk-problems/comment-page-2/#comment-1230 catgate SID Mon, 10 Sep 2007 08:47:30 +0000 http://www.oliverbrown.me.uk/2006/06/19/suspiciously-devoid-of-talktalk-problems/#comment-1230 Less than a week and they are back to losing emails to AOL users. Less than a week and they are back to losing emails to AOL users.

]]> By: catgate SID http://www.oliverbrown.me.uk/2006/06/19/suspiciously-devoid-of-talktalk-problems/comment-page-1/#comment-1229 catgate SID Thu, 06 Sep 2007 19:16:21 +0000 http://www.oliverbrown.me.uk/2006/06/19/suspiciously-devoid-of-talktalk-problems/#comment-1229 Onetel have performed as they should over the last 48 hours. Emails have come in the same day, sometimes the same hour as they were sent. How long will this carry on.? Onetel have performed as they should over the last 48 hours. Emails have come in the same day, sometimes the same hour as they were sent. How long will this carry on.?

]]> By: Henry Woods http://www.oliverbrown.me.uk/2006/06/19/suspiciously-devoid-of-talktalk-problems/comment-page-1/#comment-1228 Henry Woods Wed, 05 Sep 2007 16:54:57 +0000 http://www.oliverbrown.me.uk/2006/06/19/suspiciously-devoid-of-talktalk-problems/#comment-1228 Have had it up to the eyeballs with Onetel email - have complained to Ofcom and Otelo, without success. They are taking money for a service they aren't providing, and quite a lot of money at that. I'm currently switiching to Waitrose, have heard they are better; so far, at any rate, customer service is good. Have had it up to the eyeballs with Onetel email – have complained to Ofcom and Otelo, without success. They are taking money for a service they aren’t providing, and quite a lot of money at that. I’m currently switiching to Waitrose, have heard they are better; so far, at any rate, customer service is good.

]]> By: catgate SID http://www.oliverbrown.me.uk/2006/06/19/suspiciously-devoid-of-talktalk-problems/comment-page-1/#comment-1227 catgate SID Fri, 31 Aug 2007 18:45:20 +0000 http://www.oliverbrown.me.uk/2006/06/19/suspiciously-devoid-of-talktalk-problems/#comment-1227 <![CDATA[# Simon Says: August 29th, 2007 at 10:40 pm Solution? I shall change provider as my business is being affected and that is unacceptable. ..................................................... Well that is fine----- in theory. How do you avoid the "out of the frying pan.." business. All ISPs are wonderful, cheap, and provide first class service------until they have you on their books and then its "Stuff you buddy, I'll just take your Direct Debit payment." Modern business ethics seem to follow the politician's. It is all spin, lies and broken promises and providing they have access to you money you are snookered. All the Oftels Offcoms etc are run by who have no authority and even less interest and are there just asa sop to the great unwashed. Why is it that this country has the slowest, most expensive, most troublesome and least reliable services in Europe (or most of the world for that matter)? I suspect it the example set by our "Leaders" over many years, and they seem to expect us to "do as I say not as I do".]]> < ![CDATA[# Simon Says: August 29th, 2007 at 10:40 pm

Solution? I shall change provider as my business is being affected and that is unacceptable.

.....................................................

Well that is fine----- in theory.
How do you avoid the "out of the frying pan.." business.
All ISPs are wonderful, cheap, and provide first class service------until they have you on their books and then its "Stuff you buddy, I'll just take your Direct Debit payment."
Modern business ethics seem to follow the politician's. It is all spin, lies and broken promises and providing they have access to you money you are snookered.
All the Oftels Offcoms etc are run by who have no authority and even less interest and are there just asa sop to the great unwashed.
Why is it that this country has the slowest, most expensive, most troublesome and least reliable services in Europe (or most of the world for that matter)?
I suspect it the example set by our "Leaders" over many years, and they seem to expect us to "do as I say not as I do".]]>

]]> By: maddog http://www.oliverbrown.me.uk/2006/06/19/suspiciously-devoid-of-talktalk-problems/comment-page-1/#comment-1226 maddog Fri, 31 Aug 2007 09:09:40 +0000 http://www.oliverbrown.me.uk/2006/06/19/suspiciously-devoid-of-talktalk-problems/#comment-1226 <![CDATA[hurrah! - now I know it's not just me that's suffering at the hands of the Onetel fools... severe delays in their customers receiving ALREADY PAID FOR services seem to be acceptable to them.. me thinks they will not be so smug when (hopefully) some alternative provider sees the fantastic opportunity to take our business...]]> < ![CDATA[hurrah! - now I know it's not just me that's suffering at the hands of the Onetel fools...
severe delays in their customers receiving ALREADY PAID FOR services seem to be acceptable to them.. me thinks they will not be so smug when (hopefully) some alternative provider sees the fantastic opportunity to take our business...]]>

]]> By: Tony http://www.oliverbrown.me.uk/2006/06/19/suspiciously-devoid-of-talktalk-problems/comment-page-1/#comment-1225 Tony Fri, 31 Aug 2007 08:24:19 +0000 http://www.oliverbrown.me.uk/2006/06/19/suspiciously-devoid-of-talktalk-problems/#comment-1225 I have also been having major problems with onetel email - arriving out of sequence, up to 4 days late. This has been happening for three weeks now. As my business is dependent upon email it is becoming really difficult. I find the call centre useless as all they can say is it is being worked on, but with no details of when the problem is likely to be resolved. I am just about to email and ask for a refund in view of the appalling service, I suspect I will not need to hold my breath! I have also been having major problems with onetel email – arriving out of sequence, up to 4 days late. This has been happening for three weeks now. As my business is dependent upon email it is becoming really difficult. I find the call centre useless as all they can say is it is being worked on, but with no details of when the problem is likely to be resolved. I am just about to email and ask for a refund in view of the appalling service, I suspect I will not need to hold my breath!

]]> By: Simon http://www.oliverbrown.me.uk/2006/06/19/suspiciously-devoid-of-talktalk-problems/comment-page-1/#comment-1224 Simon Wed, 29 Aug 2007 22:40:30 +0000 http://www.oliverbrown.me.uk/2006/06/19/suspiciously-devoid-of-talktalk-problems/#comment-1224 <![CDATA[My mail is taking between 3 to 5 days to arrive, even test mails that I send myself directly from Onetel Mailzone. Clearly, having read all these posts, I am not being picked on as there are others out there suffering as well. Solution? I shall change provider as my business is being affected and that is unacceptable.]]> < ![CDATA[My mail is taking between 3 to 5 days to arrive, even test mails that I send myself directly from Onetel Mailzone.

Clearly, having read all these posts, I am not being picked on as there are others out there suffering as well.

Solution? I shall change provider as my business is being affected and that is unacceptable.]]>

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