54 Comments on Suspiciously devoid of TalkTalk problems

RyanC on Mon, 24th Jul 2006 1:13 am


Yikes I just read them myself, and all I can say is I hope to god you don’t ever need to phone them!

Jon on Sun, 30th Jul 2006 6:28 pm


Well, the good news (if there is any), the standard number for TT 08704441820 if free to peeps who have TT line rental. For those who don’t have TT line rental, 080004999 is free also. So far, I’ve only been able to get through to sales, and no amount of hassle got me through to anyone else.

After a dozen letters/emails, I’ve only had 3 email replies – and one of them was from Charles Dunstone CEO – maybe they’re short of staff?

J.Sheppard on Tue, 10th Oct 2006 5:51 pm


I signed to TT at a local office on Aug 12th 06 Line/ broadband, Line transfered
1st Sept broadband promised by Sept 30th My MAC code was deposited at local office 9th Sept immediately the operative contacted broadband dept. around the 25th Sept after recieving many phone duplicated welcomes and lierature and a definite promised connection date late Sept. I have many times requested a connection date I have been told many excuses First the equipment will be with you in five days 2 you have failed to supply your MAC number 3 we have mailed a request. 4 we have telephoned you 5 days after a recent call told my MAC details are out of date I am still paying a direct debit to my ISP so many lies and excuses its time for the Office Fair trading or county action court

nancy preston on Wed, 18th Oct 2006 3:11 pm


I HAVE RANG UP THE TALK TALK CUSTOMER SERVICE NUMBER AND ASKED TO SPEAK TO AN ENGINEER WHO HAS GUIDED ME THROUGH THE PROBLEM AND HELPED ME TO SOLVE IT .

I MAY HAVE ANOTHER PROBLEM AT THE MOMENT I CAN’T SEND EMAIL FROM MY OUTLOOK EXPRESS BUT ALL I DO IS ASK AGAIN FOR HELP AND THE ENGINEER I’M SURE (FINGERS CROSSED) WILLGUIDE ME THROUGH AND HELP ME RESOLVE IT.

Webmaster on Thu, 2nd Nov 2006 2:01 pm


You may find this useful http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=254951&forumid=1

Ian Morris on Thu, 16th Nov 2006 3:09 pm


I am one of the few that has had few problems with Talktalk, indeed the few times problems occurred they turned out to be line or exchange faults down to BT. It is difficult getting help from TalkTalk that is finding out where to get the fault seen to especially when it isn’t their fault once the modem is setup.
Using an iMac I wasn’t able to use TalkTalk’s modem but between the modem instructions from D-Link and Talktalk online instructions the set up was reasonably simple. Indeed the Mac’s setup wizard will do most of the work for you. I just use the ISP facilaty along with the phone line, this is saving me £20.00 + per month against BT broadband.
I do have firewall and virus protection on my MAC but have never found a virus on my system, my firewall however does show that their are continual attacks, 1520 since the 11th November.
These attacks and info gathering attempts are often from organisations such as Microsoft they all are blocked because they are without my authority.
So anyone without protection should be worried.

doug smith on Tue, 21st Nov 2006 1:46 pm


Since a friend has gone to taktalk it appears not to support outlook as the email server.
It keeps asking fcr him to log on and that just keeps repeating itself.
I have followed the instruction to re configure the email account and though done step by step it still keeps asking for him to sign in and when he does correctly it just, after a few secs. delay aslks again.
So no email and complete frustration.

Back to the tech support line again for ages, I guess.
What a pain.

bertrand on Wed, 22nd Nov 2006 4:39 pm


hi Ian,

I have the same configuration – imac + d-link – the mac does recognize correctly the modem but then I cannot access internet. Did you happen to enter any special settings into the imac?
Thanks for your help.

Frustrated on Thu, 18th Jan 2007 5:42 pm


Like everyone else we have had an experience from hell with talktalk. We’re about to take them to the small claims court too, having received a letter from the debt collectors.

Can I implore everybody who has a problems with talktalk to contact Ofcom on 0845 456 3000 as they advised me that they currently do not have enough complaints from indiviuals about talktalk to take the matter up with the company.

Good luck to everyone.

Janet on Thu, 25th Jan 2007 5:51 pm


Between 16th October to present I have spent no less than 9 hours of my time making over 70 calls to foriegn speaking inhabitants from all four corners of the globe, so far to no avail in a bid to receive the broadband service I was promised when I signed up for the Talk 3 Plan. I have written to Charles Dunstone in a bid to solve my problem but have had no reply. Yesterday I rang TalkTalk switchboard and asked to be connected to the High Level Complaints Department, after being held in a queue for over 75 minutes, listening to their irritating theme tune, I gave up. I re-dialled and requested the direct line to this department but was told I would have to wait in the queue, I then requested to be connected to the cancellation department, I was on hold for a further 20 minutes, then I admitted defeat. There must be an awful lot of High Level Complaints and also dissatisfied customers trying to cancel their contracts. IF YOU HAVE ANY SENSE AT ALL DO NOT SWITCH TO TALK TALK. THEY ARE A BUNCH OF NON CUSTOMER SERVICE PROVIDING MORONS

My first experience with TalkTalk customer support - Oliver Brown on Mon, 29th Jan 2007 9:13 pm


[...] customer. Now quite a few people are having problems with TalkTalk. Luckily I’ve had no problems with TalkTalk (although that might change when I&#8 [...]

craig on Fri, 2nd Feb 2007 10:24 am


Well said, I think its time people re-alised talk talk are a waste of time, You get what you pay for, I learnt that but to be honest I only pay a bit more with BT and its great.

vaughn on Sun, 11th Feb 2007 1:34 pm


I have had problems with the talktalk wireless router , you can’t pick it up on some of the wireless items such as Xbox 360 and even the wireless card on my pc won’t pick it up . When I run everything via ethrnet the modem goes offline from time to time and when I bought a buffalo modem/router I couldn’t even get it online and when I call TT to try and resolve the isue I get someone in India who doesn’t know what they are on about !! After an hour wasted on the phone with some one in India they tell me that a tech will have to phone me back and it may one to two days !! UNACCEPTABLE !! Why does TT not work with any other routers ?

D. Dempsey on Mon, 19th Feb 2007 10:36 pm


My only complaint is frequently I have a problem getting my emails from Outlook Express. I keep getting a message saying saying there is a fault recognising the “server”. When I try to reinstall it with my Assist and Go CD it says the connection is ok. When I was eventually connected to a Microsoft engineer he said they couldn’t help as my computer was registered as being a business computer. I knew this as it had belonged to my son and I got it when he got a new one. What the he….. difference does that make to them, it’s none of their business, they didn’t supply it.

Can anyone give me any suggestions?

Jerry on Tue, 20th Feb 2007 10:04 pm


Thought I’d add my “two pennith worth” to the various comments here in order to enlighten others that may feel the attractive package by Talk Talk is worthwhile.Let me tell you I’ve been with the shower for about 5 months of the 18 months contract and have encountered nothing but grief. I have found the connection slow, tendancy to lock up my email facility and request passwords at times along with the phone line packing up at times whereby I could not dial out or incoming calls blocked. Numerous calls to the Customer Services staff produced very little constructive results with excuses of “upgrades” or “special repairs” or even in house computer issues.It would appears most recently that Talk Talk are overwhelmed with calls for whatever and either nobody answers or if they do, a “promise” to call you back never happens.I never had it in for Talk Talk and to be honest, the deal at face value is damn good BUT after coming home from a hard day’s graft to be met by, “the pc’s playing up again, love” is becoming boring.So, if you want my advice, think very carefully before you take the plunge-if the deal is too good to be true-it probably isn’t. Your choice but I’m heading back to BT with my tail between my legs!!

Duncan on Wed, 21st Feb 2007 7:33 pm


Well its nice to see other people having issues.
I’ve managed to extricate myself form the contract after 4 months because I indicated that they were not providing the service indicted in the contract.
i have temendous problems accessing email with the server always being inaccessible.
i suggest that you ask to be put through to disconnections after dialing the normal customer service number and claim failure of them to provide what was contractually offered.
I have moved to Pipix where they talk to you from Stoke on Trent!!

Soon to be unbundled to TalkTalk - Oliver Brown on Tue, 27th Feb 2007 10:25 am


[...] connected at the end of March. Which according to some people may be the same time that I lose my internet access and phone line. They say it sh [...]

BBC interested in TalkTalk - Oliver Brown on Tue, 27th Feb 2007 1:10 pm


[...] about TalkTalk on the 6 o’clock news tonight and during the research came across my TalkTalk problems post (the one with 500+ comments – m [...]

aaron hetfield on Mon, 12th Mar 2007 3:36 pm


Hello D Dempsey,

if you are considered a business customer, you will find you have different options available to you i.e. normal customer services don’t deal with business customers! The reason being, business and residential customers usually get different rates and speed options, etc.
could you not re-register said comp for residential in your name?

grahambute on Wed, 21st Mar 2007 2:27 pm


I have had TalkTalk since they first announced “free” broadband. I have had very little in the way of connection problems fortunately because trying to speak to Tech Support is next to impossible. On the plus side evry time I have telephoned to complain that they have charged me for finding out that they have a server problem, they have credited me back an amount in excess of the amount I was charged.

What I do have a problem with is that frequently some emails do not turn up for 3 or 4 days (even though others get through). When problem is resolved I get the delayed emails 2 or 3 times a day for the next week or so. Every time I complain about this problem they ask me to monitor it and call them back if it is still a problem. When I call to say I have monitored they ask me to monitor it and call them back etc etc!

jools on Sun, 15th Apr 2007 6:52 am


I have the exact problem as Grahambute…receiving emails is all over the place, some I receive as normal others I receive the next day etc. I would love to know why this happens and if it can be resolved or should I just move to a new ISP, which one is reliable these days!
I have phoned there so called tech support and have had 3 different replies all of which were no help.
I rely on emails for my work and my clients are getting very frustrated.

Keith Hadfield on Thu, 19th Apr 2007 5:50 pm


I’ve been experiencing the same delay problem with emails and this is a major issue for me as I receive most of my work via email. I actually managed to get through to Customer Services today and they say that they are aware of the problem and that it should be resolved after the weekend – don’t hold your breath !!!!!!!!!!!!!!!!!!!!

Neil on Mon, 23rd Apr 2007 6:19 pm


I also get the same thing with emails. Mine tend to arrive OK if sent in the morning, but any sent in the afternoon arrive between midnight and about 6am.

At this rate it will be faster to print emails out, place them in envelopes, and ask someone to take it to its destination.

Alex on Mon, 23rd Apr 2007 8:33 pm


I’ve ben experiencing the same problem for weeks now with Talktalk, its so frustrating, as i rely on email for work.

everytime i ring customer services they say the same thing, that they are aware of the problem and working on the mail servers.

im seriously considering cancelling my contract with them, but who to switch to?

lynn on Wed, 2nd May 2007 10:19 am


well i thought i was the only one having trouble with talktalk but now i know im not.but my broadband and phone has been fine for 6-7 months untill local exchange was unbundled , then my problems began i have made lots of phone calls but it really is a waste of time i get emails sometimes 10 days later, disconnections every few minutes and i really dont know what to do next . anyone got anny suggestions even my phone works somedays , so i suppose im lucky there. but its a pity everyone couldnt form a group and sue them. because i cant see it getting any better in the future
lynn

Linda on Mon, 7th May 2007 4:51 pm


I have had (and continue to have) problems as follows:-

Outlook – cannot send/receive emails since moving to Talktalk. Keep getting: The host ‘talktalk’ could not be found. Pls verify that you have entered the server name correctly. Account: Pop3, Server: talktalk; Protocol: STMP, Port …, Secure (SSL), No socket. Error: 11001, Error number…..”

To get around this I now use MSN to access emails (which, being heavily littered with animated ads, drives me insane!). I SO miss being able to use Outlook to manage my email; does anyone know how I can get around this? Is there anyone out there who is using talktalk who CAN can actually access their emails via Outlook? I would love to hear from you!

Internet
I can’t say I have had any problems on this score (I took the broadband and phone line option) EXCEPT since talktalk “upgraded” my service (what a laugh – the service has been dire since they did this; ie took me off the BT set up and put me onto their own). Caller Display does not function properly. I have spoken to numerous people at Talktalk (none of whom can solve it). Last conversation I had (a few weeks back now) I was told: “It will be sorted by Tuesday” ! It has NOT been, of course.

Think I am going to have to crawl back to BT (but being tied into an 18 month contract, which unfortunately doesn’t expire until Nov 07) not much I can do currently.
On the failure of Caller Display, they simply say, “we’ll credit you for this”. Not good enough. They are NOT supplying the service I requested. They have obviously had too many people take up their initial “Too good to be true” offer (which has of course proven to be much too good to be true). So annoying they find money to spend on TV programme sponsorship (must run into thousands) but decide not to bother investing the money to keep existing clients serviced as promised.
Think TWICE before switching to talktalk!

jim saunders on Sun, 13th May 2007 8:54 pm


I am having big probs with talktalk email. No matter what I do it will not let me use either my talktalk email or my own domain name. I keep getting a message when testing the email I set up that my port? and ssl? are not correct? Anyone got any ideas as it is not on talktalk website

jim saunders on Sun, 13th May 2007 8:58 pm


Linda: You need to check your contract, not sure but I think it lists all the things you should be getting, check to see if it includes the caller display. If they are not and/ or cannot provide all the service they promise they are in breach of contract and cannot enforce it. But you realy need to check this out, go to local Advice agency.

Ryan Bateman on Thu, 24th May 2007 4:17 pm


Does anyone know what this means? recieved from talk talk customer service:

“This is to confirm that your line capacity can only handle a speed of not more that 2Mbps, reason being that your local exchange has not been unbundled. Please be advised that you will only connect at a higher speed of broadband once we our equipment has been installed at your exchange.”

I dont see why any new equipment needs to be installed as Orange have quoted me 5.4mb broadband for the line and I dont think they needed to install any equipment.

eileen on Wed, 27th Jun 2007 10:10 pm


Ooooh I’m getting worried now after reading these posts :(. I’ve actually been with onetel for about 4 years and have been happy enough with dialup. Last week I decided to upgrade to the Talktalk BB package but am still awaiting a connection date etc. Am now wondering if I should cancel it even BEFORE I have my 30 day ‘free’ trial which, btw, may not be ‘free’ because if I heard correctly, if I decide not to sign up for the 18 mth contract, I shall be charged for any services provided during the ‘free’ trial. Am I confused or what??

Mark on Mon, 20th Aug 2007 8:44 am


Onetel email takes up to 24 hours to arrive. I have had this problem for 3 months and everytime the excuse is “our engineers are working on it”.

It is never resolved. They just do not care.

ginny rattenbury on Thu, 23rd Aug 2007 9:50 am


Much of my Onetel email is now taking 3 days to arrive at the moment. My sent mail seems to arrive fairly quickly, but not instantly, but all my incoming mail has ridiculously long delays.

is anyone else experiecing this length…. 3 days or more?

thankyou,
Ginny

AB on Thu, 23rd Aug 2007 12:10 pm


Ginny

I have the same issue, I can send email but not receive any. In fact have only received 1 email in last day and that was 2 days old!

AB

Brian Stenning on Thu, 23rd Aug 2007 1:15 pm


Yep over the past week all mail is taking some 3 days to arrive.even the test mails to self mailed on 20th/21st are not in inbox yet. Waste of time / money trying to contact tech support…..usually they are totally clueless on past experience. Will be dumping onetel over the next week or so. Brian s.

Sue on Thu, 23rd Aug 2007 3:32 pm


My email is also taking 3 days to arrive, outgoing no problem. I have been trying for the last two months or so to sort it out, phone calls to them just tell me they are ‘working on it and aware there is a problem’ and when I try and ask them questions, they just sound like they are reading from a script and treat me as though I am stupidl When I asked if I would eventually receive my missing emails they replied ‘If it is on the server you will’ – well how do I know if or what is on the server? I am very unhappy with their service. I pay for their broadband, does this not include a decent email service. If anybody has any luck on this I would be interested to hear.

thanks

Mike Hill on Fri, 24th Aug 2007 7:31 am


Also getting 3 day delays on Onetel email arriving.

This has been going on for a week.

toby young on Fri, 24th Aug 2007 9:20 am


Ginny

I’ve also been having long delays in receiving mail from my onetel account. Mondays email came in on Thursday etc… i also don’t seem to be getting the levels of spam that I used to but don’t know if this is connected.

Toby

Daveo on Fri, 24th Aug 2007 11:00 am


I’m also experiencing delays in receiving email via Onetel – up to 3 days I think, but a minimum of 24 hours.
I will also be making the switch in the next week or so, as it’s a premium charge for a second rate service.

ginny rattenbury on Fri, 24th Aug 2007 1:57 pm


Oh dear……… thankyou for all replying. It is slightly reassuring knowing one is not the only one. Onetel may seem aloof, but I expect behind the scenes they are ‘ tearing their hair out as well’. Lets hope they find some inspiration to really get it sorted… if it was easy I am sure they would have done it by now, but it is maybe out of their immediate control and they are having to pressure/negotiate with the main mail servers. I don’t know much about the mechanism of email, but I guess small servers ‘piggy back’ on larger servers. Anyway, I’m totally out of my depth speculating about the actual cause of the problem so I’ll stop ‘waffling’ and start praying !!!!!

Ginny

Ellen on Sat, 25th Aug 2007 11:52 am


I’ve been having problems for about 10 days and they seem to be getting worse…it started with one day then 2…3 now even 4 days delay .As we are running a business using the onetel addy it has created embarressing situations

and we cannot change as the brochures all have the onetel addy on it. infuriating
i’ll pray with you Ginny

catgate SID on Sat, 25th Aug 2007 5:29 pm


I am glad I found this page. I suspected I might not have been alone in this mess.
I too have been having delayed emails (up to four days) for weeks now. I even know of one instance of not getting one that had been sent. There may be more. The problem seems without doubt to be with Onetel, because if I use Yahoo maiI have no problem.
Not only is recieving a pain but sending to AOL users is fraught with disaster.We have two regular contacts who are on AOL (well no one is perfect) and for months now they have not received anything we have sent by Onetel… but Yahoo… no problem.
I have sent several emails to them about the problem but so far have only had one reply (to which one of my emails I do not know, every thing is mixed up). They said of course that their “engineers were working on it as their highest priority”.
Now this surprises me, because I thought a priority was something that had to be done prior to everything else.
If the engineers are as good with wires as their excuse makers (and Sanjeev and his sisters) are with the English language then we are stuffed.
Talking of Sanjeev, I have just given up ringing their “Service” department. Over Christmas we suffered an “outage” (I have never seen or heard of an inage). When I rang one of his sisters said “Vat is your operating system?” when I said “Linux” she said “Vat is dat?”
I have pondered on on the possibility of Onetel storing emails intentionally just to save line usage for browsers and encourage punters to use “free” email services like Yahoo et al.
I fail to see how a problem like this has not been fixed in the weeks that it has been going on.

Alison Blackhurst on Mon, 27th Aug 2007 5:55 pm


I’m also finding severe delays of 4 + days in receiving emails. Don;t think sending them is a problem -just receiving them but the last fortnight has been ridiculous.

Mike Boyle on Tue, 28th Aug 2007 2:20 pm


Hi,

I posted here before, can’t find it though, same as above 3 or 4 days late since the beginning of June.

After finding this and some other posts I emailled the CEO and several other addresses over the weekend.

Today they phoned me! Basically the story is that the servers are overloaded by Spam and the spam filters will not be in place until the end of September.

I hope this is not an optimistic estimate. The addresse are freely available, I won’t repeat them here as I see Mr Dunstone was upset the last time.

Hope it helps Mike

Deborah on Tue, 28th Aug 2007 5:26 pm


Hi,
I’ve been with Onetel some years now and liked what they offered but I’ve also been having the 4 day delay problem in the past week and a couple of months back I had about 30 emails come through with no message or subject or who they were from. Recently I’ve had a big build up of unwanted spam – 300 in one download a couple of weeks back. Trouble is, changing your email provider is so complicated when trying to track down who needs to know a new email address. I did it some years back and lost plenty of really important stuff. Does anyone know any good solutions?

Deborah

Simon on Wed, 29th Aug 2007 10:40 pm


My mail is taking between 3 to 5 days to arrive, even test mails that I send myself directly from Onetel Mailzone.

Clearly, having read all these posts, I am not being picked on as there are others out there suffering as well.

Solution? I shall change provider as my business is being affected and that is unacceptable.

Tony on Fri, 31st Aug 2007 8:24 am


I have also been having major problems with onetel email – arriving out of sequence, up to 4 days late. This has been happening for three weeks now. As my business is dependent upon email it is becoming really difficult. I find the call centre useless as all they can say is it is being worked on, but with no details of when the problem is likely to be resolved. I am just about to email and ask for a refund in view of the appalling service, I suspect I will not need to hold my breath!

maddog on Fri, 31st Aug 2007 9:09 am


hurrah! – now I know it’s not just me that’s suffering at the hands of the Onetel fools…
severe delays in their customers receiving ALREADY PAID FOR services seem to be acceptable to them.. me thinks they will not be so smug when (hopefully) some alternative provider sees the fantastic opportunity to take our business…

catgate SID on Fri, 31st Aug 2007 6:45 pm


# Simon Says: August 29th, 2007 at 10:40 pm

Solution? I shall change provider as my business is being affected and that is unacceptable.

……………………………………………..

Well that is fine—– in theory.
How do you avoid the “out of the frying pan..” business.
All ISPs are wonderful, cheap, and provide first class service——until they have you on their books and then its “Stuff you buddy, I’ll just take your Direct Debit payment.”
Modern business ethics seem to follow the politician’s. It is all spin, lies and broken promises and providing they have access to you money you are snookered.
All the Oftels Offcoms etc are run by who have no authority and even less interest and are there just asa sop to the great unwashed.
Why is it that this country has the slowest, most expensive, most troublesome and least reliable services in Europe (or most of the world for that matter)?
I suspect it the example set by our “Leaders” over many years, and they seem to expect us to “do as I say not as I do”.

Henry Woods on Wed, 5th Sep 2007 4:54 pm


Have had it up to the eyeballs with Onetel email – have complained to Ofcom and Otelo, without success. They are taking money for a service they aren’t providing, and quite a lot of money at that. I’m currently switiching to Waitrose, have heard they are better; so far, at any rate, customer service is good.

catgate SID on Thu, 6th Sep 2007 7:16 pm


Onetel have performed as they should over the last 48 hours. Emails have come in the same day, sometimes the same hour as they were sent. How long will this carry on.?

catgate SID on Mon, 10th Sep 2007 8:47 am


Less than a week and they are back to losing emails to AOL users.

movedbacktoBT on Mon, 12th Nov 2007 5:12 pm


Be careful. Sales line promise the earth, deliver nothing. Broadband is OK, sometimes you get an invalid IP address and can’t do anything until you disconnect and re-conect, but their phone systems under LLU are no good. Random caller id functionality, random ringing, callers cannot be heard.

Use with caution.

catgate SID on Thu, 15th Nov 2007 10:03 pm


So I switched to Tiscal. The “seamless switch”, facilitated using MAC, ensured that we were off line first for Internet use and then for Email use. The debacle only lasted for about a week, so that is worth noting. Not surprisingly “up to 2Mb” is jut what it says. “Upto 1Mb” would also describe it. “Sometimes over 50Kb” might be a more accurate description.
So this is the fire then,or is it still the frying pan???
There is a big absence of the white heat of cutting edge technology.

Kudos for TalkTalk Complaints on Sat, 26th Jan 2008 11:12 am


I thought I would contribute to this forum after reading through some of the previous comments and complaints.

It’s a fact of life but also a shame that when people do give good service, it is rarely commented on. However, in this case you have to take the rough with the smooth!

TalkTalk Business called me up one day to try and get me to switch over my phone line and calls. They timed the sales call perfectly as I was looking to change companies and I was already with TalkTalk at home. I proceeded to agree to change my line, calls and also talk out broadband.

A month later I was looking to move my business to another address. I called TalkTalk to find out if I could transfer my account to another address but staying with them as my provider. They told me I would have to connect up with BT first and then move, however they told me I was tied to a 5-year contract! This was news to me. I originally asked on the sales call what contract I was taking and I was informed of a 30 day rolling contract!

I wasn’t angry at the person I was talking to, afterall, it wasn’t their fault! I asked to have it investigated and the call transcript sent to me.

Shortly after, I received a letter through the post assuring me that the complaint will be investigated.

And shortly after that I received a letter from TalkTalk Business High Level Complaints Department advising me they could not locate the call and they would uphold my complaint.

Now, I know this does not prove either way what the true story is, however, I am pleased that TalkTalk have given me the benefit of the doubt and played the ’strong-arm-big-business’ card.

The point of this post is to show that it sometimes companies can do things right! It has restored a little more faith in customer services. Although, I do like talktalk anyway!